Thank you for purchasing one of our items!
Please take a look at the following terms of Congruity Hub support service to be aware of how to get fast and required answers on your questions.
Submitting a ticket you agree on these terms listed below.
Before creating a ticket, please:
- use a search field maybe an answer is in one of help center articles;
- read documentation that is included into purchase package or check its online version
Submitting support request, please:
- insert your purchase code (it is obligated), it help us verify your legal purchase as we provide support only for Themeforest buyers; you can find more information about where to find purchase code here;
- for each individual support request please create an individual ticket to help us respond faster and keep everything organized;
- be as descriptive as possible providing us with URL of your website, screenshots etc.
- we are providing support only via this communication channel to keep everything sorted and in one place for better support quality; it means that any twitter, facebook, email, private messages will be ignored; you are entitled to use only this forum to get top-notch qualified support;
- customization and adding extra functionality to your websites are not included into support services; it is charged hourly or you can find someone to help you with it at Envato Studio;
- support requests sent during weekend or our holidays will be processed on the next business day;
- modified and updated tickets will be automatically sent to the end of support queue; try to be caution and as descriptive as possible in your initial ticket to get faster answer;
- in case there is no any reply from customer side for a week after we've replied ticket will be closed as resolved.
You need to contact Envato support directly, if you:
- have issues regarding licensing, pricing, payment procedure etc. as these fields are out authors competence; authors are responsible only for items quality, functionality and features;
- if you unsatisfied with your purchase and need a refund; find more information about such case here.